So, that's it.īut the important thing is, the next weeks there was no communication between the support and me. In germany there is a 3-year manufacturer's warranty and after 3 weeks I got back a repaired interface without any costs.
My solution with the bricked interface startet on next monday: I brought it back to the dealer. No help, no solution until next week, it's the same everywhere in the western world if you do not have 24 hours support.
Well, the communication broke off, suddenly after friday it would be saturday and that means: it's the weekend. And that although I had screenshots of the error message -invalid bootloader- emailed. After sending my System NFO, I got advice to turn off antivirus, reboot, reload the firmware - which of course did not go - and maybe watch with my girlfriend animals in the zoo. I don't know where the hell Presonus Support is, maybe in India, in Baton Rouge or on Mars, but these guys don't care. New Support Community New Online Community Failed on Komplete 10 Ultimate Installation Discussion in ' Product Installation and Activation (Archive) ' started by BossLenz. All the communication between me and the Presouns Support "Team" was a f*****g joke. I had a big production the next day on Saturday but without Studio 192. and so our story began: little pigs, little pigs.
I contacted the support via ticket (it's Baton Rouge I think, I'm from Berlin/ Germany and there is a small difference due to the time zones -7h) and I described my problem. After updating the firmware I got the message -invalid bootloader.